However, Star Alliance members were definitely adopting different procedures in dealing with their customers. For example, Air Canada stumped up two nights in a hotel near Frankfurt, whereas Lufthansa were prepared to pay for however many nights were necessary. And the Air Canada manager at Frankfurt told me that United Airlines were refusing to cover any hotel costs. Also, when rebooking a Lufthansa flight with Air Canada, I was initially told to go and speak with Lufthansa!
All this suggests that, although airlines commit to their alliance in fair weather, they are likely to absolve themselves of collective responsibility in foul weather, particularly if the terms being employed by one member do not suit another.
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